Our intent is to provide you with gold standard service. That means quick order turnaround, prompt replies to phone and email messages and a true best faith effort to resolve issues. Here's what our customers are saying ...
I have the printer because so many of my colleagues thought so highly of the product! BUT I will say that in truth the PRODUCT is not the best thing about The Ribbon Printer. Sure it has fantastic capabilities, and allows for additional revenue for my gifting business, but the Owner and Founder of the company (and her team) are the real GEMS! Sue created a Facebook Group just for us. This allows us to learn from each other. Now we also have Sue's podcast to learn from. Sue doesn't just sell a product to us. She and her team are personally invested in our success, in our growth and in our education of the HUGE world of Ribbon Printing!! This type of dedication and customer service will forever make me a customer and cheerleader of Sue and The Ribbon Print Company.
Monica, The Signature Suite, NV
LOVE, LOVE and did I say LOVE The Ribbon Printer! It's a gift designer's dream. We've only had it for one year and we print so much ribbon for our corporate clients (Sherwin Williams, Parker Hannifin, etc.) that I had to hire an extra part-time person just to print ribbon. Because of The Ribbon Printer we SELL MORE and that is more profit in my pocket. In fact, The Ribbon Printer has paid for itself in the first year. It's a "no brainer" and money well spent. Every gift company should have one. RUUNNN don't walk to get one today!
Deborah, Baskets Galore, OH
I can't say enough wonderful things about Sue and her team. The unbelievable customer service and communication is top notch! I'm not the most tech savvy so adding new technology to my business was scary. I frequently take advantage of their online support with step by step videos and if that doesn't help, they are wonderfully patient with personally taking my calls. Adding a ribbon printing machine took my business to the next level with being able to personalize my client gifts.
Patrice, Carried Away Gifts, VA
I wanted to take a moment and let you know how happy I am with my printer and how it adds so much more value to the gifts that I create for my clients. The fact that I am able to add a company logo to my designs in less than minutes is so convenient and adds such a personal touch to the gift. My clients love it and so do I. I am so challenged when it comes to computer that I am grateful that you have a portal for us to connect and get answers to our questions quickly and your Tips and Tricks videos are fantastic!! Thank you so much for being an all-around great vendor to deal with!
Leann, The Basket Case & Candy Baskits, FL
The Ribbon Print Company printer, coupled with the luxurious Pretty Print Ribbon, has literally changed the course of my business over these past few years. Previously, having two other ribbon printers and software from other companies, we nearly gave up from their steep learning curve and lack of customer service. Our search immediately ended when we found Sue and the perfect printer! Unlike our other printers, our frustrations instantly ended just by simply taking it out of the box. We had to do nothing but plug it in and we were able to immediately put it to work! As a result, our sales have quadrupled and our customers continue to be amazed with being able to offer their recipient something truly unique. I highly recommend this printer and TRPC to anyone in the gifting industry. I give TRPC five starts for this printer, their Pretty Print Ribbon and their unbelievable customer service and attention to detail!
Anita, Treasured Touch, PA
I love my ribbon printer. We have a number of florists who regularly order full rolls with their business name on to attach to arrangements. Despite not having enough time to actively pursue further markets (as happens in a two-person business) the sales I do have are very profitable. The service from Sue at The ribbon Print Company is second to none. I just wish I didn't live so far away in Australia to access your beautiful Pretty Print Ribbon on a more regular basis.
Sue, Woodstock Florist Supplies, Australia
Is this any indication of the great service I can expect to receive? If it is ... WOW! A person couldn't ask for any better. You were quick and on target with your help. Thanks again and good luck in your new venture!
Marc, Custom Graphics, NY
I have recently discovered that the Ribbon Print software works with my printer (purchased elsewhere). I was at my wits end until I began working with Sue. Now that I have begun using the software, my frustrations have vanished. My customers couldn't be happier and I am once again creating beautiful designer blows! Thanks so much, Sue! You are THE BEST!
Martha, Baskets Full of Joy, OK
Ribbon Print was very patient with us while we setup and learned to use the Ribbon Printer. They went out of their way to get back to us quickly whenever we had a question. Sue is a joy to work with because she is always friendly and helpful.
Paula, Bountiful Baskets by Jean, CA
Very seldom do you find someone who is willing to package your items as requested or who responds to email as promptly and cheerily as you do. Because of your wonderful service, you are now my official supplier for these items.
Renee, Xpressionz, Barbados
I LOVE the labels and my labeled clusters that I gave out at the business expo were a HUGE hit. NO ONE could tell it was a label. They ALL thought it was printed on the foil packaging.
Andi, Infinity Gift Baskets, CA
It allows us the flexibility to customize chocolate gift boxes, especially for corporate clients. Upload a logo and print! Everyone loves to see their name in print.
Edward, Au Chocolate, MA
We send sample holiday ribbon into prospective clients and it clinches the deal. With today's tough marketing budget challenges, companies are not only being selective about who they give gifts to, they need to make sure they are memorable.
Shelley, Capital Gift Basket Company, CA
My Ribbon Print machine is like the heart of my business. To give yourself an edge over your competitor, the ribbon print machine is a MUST for your business. I have received countless new clients in addition to lots of repeat business (as a result of having this machine).
Deborah, Promoting You, St. Kitts
Ribbon Print has helped me stand apart from the competition and in this economy it is vitally important to differentiate yourself from your competitors and personalization is a huge advantage. It helps me gain business I may otherwise not receive.
Karen, Injoy Gifts, MO
Often in the gift basket world, you get an order that needs to go out immediately. Yesterday, 3/19/10, I had an order exactly like that. The customer had prepaid for ribbon imprinting and when I went to design the ribbon, nothing I did made the software work.
I sent an SOS to Ribbon Print and truly, within 5 minutes, I had a phone call from Sue asking what she could do to assist me with the problem. Sue worked with me for over an hour and what struck me about her assistance is, it just seemed like it really did matter to her whether my problem got solved or not! In this world today, that kind of customer service is unheard of! She was a pleasure to work with and very patient and helpful in this process.
After working on the software problem, I had issues with the cable. She told me to run to a particular store and buy one and to let her know after I was done with the ribbons how everything turned out! WHAT? She still wanted to know if I was alright!
Fantastic Customer Service and so glad to be a part of this program.
Judy, A Biscuit In A Basket, CO
I HIGHLY recommend Sue's support through my quirky computer issues regarding my ribbon printer! I LOVE my ribbon printer and can offer only praise for her patience and ability to walk me through the issues I was having!!
Sue, Baskets n Boughs, Ashville, OH